We process every order within 24 hours. Due to high demand and our careful quality control, the current delivery time is 5 to 7 business days. Once your package leaves our warehouse, you will automatically receive an email with your tracking information.

You can track your order at any time via the "Track Order" link in our main menu. Simply enter your order number and email address to see the current location of your package in real time.

Your satisfaction is our top priority. Thanks to our 30-day money-back guarantee, you can test the device risk-free. If anything doesn't meet your expectations, simply send us a quick message through the contact form. Our team in Hamburg will find a solution for you within a few hours.

We offer you maximum security when shopping. You can pay conveniently via PayPal, American Express, credit card or Apple Pay. All transactions are encrypted to the highest security standards.

We operate globally to guarantee the highest availability and quality. Our logistics network includes strategic central warehouses in Europe, the US and Asia. Since we subject every device to strict quality control and calibration before shipping, we plan a buffer of 5 to 7 business days. This ensures your Luminis original arrives in perfect condition. You won't face any customs fees or complicated international procedures – we take care of the entire process.